Frequently asked questions

1. HOW LONG DOES IT TAKE TO EXCHANGE BTC TO USD?

Usually it takes 5 to 30 minutes sometimes depends on bitcoin network it could be longer to complete trasaction. To check status of your transaction please login to your account and check transaction status or contact our support. 

2. WHAT IF I PUT INCORRECT ACCOUNT DETAILS?

You must check your account details before click exchange button. If you put incorrect PayPal skrill or bank account you can cancel the exchange any time from your dashboard.

3. I SENT LESS COINS THAN I SHOULD.

Do not worry. Your request will be on pending until we will get full amount.

4. CAN I CANCEL MY EXCHANGE REQUEST?

You can cancel your exchange request before we start processing it and we will refund your BTC.